Frequently Asked Questions

We want your experience to feel simple, clear, and stress-free.
Below are answers to some of the most common questions. If you don’t see what you’re looking for, we’re always here to help.

🧼 GENERAL QUESTIONS

  • We offer residential cleaning, community support cleaning for those in need, and the option to gift a cleaning to someone in the community.

  • Simply complete the appropriate form for your request. Once submitted, we’ll personally reach out with available times to schedule your service.

  • Yes, we provide all standard cleaning supplies and equipment.

  • No, as long as access is arranged ahead of time.

  • We love pets—just let us know ahead of time.

  • Please disclose ahead of time so we can plan appropriately.

💰 PRICING & PAYMENT

  • Residential cleaning is $50 per hour. The total depends on the time required for your home.

  • Payment is due after your service unless otherwise arranged.

  • We accept PayPal, Venmo, and Credit/Debit. If you need a payment alternative, we will work with you.

⚠️ POLICIES & EXPECTATIONS

  • We ask for at least 24 hours’ notice when possible. We understand things happen.

  • Yes. To ensure clear expectations and provide the best possible service, the Client Service Agreement must be reviewed and acknowledged before any booking can be scheduled.

  • We do our best to respond as quickly as possible—typically within 24–48 hours.

🤍 COMMUNITY SUPPORT CLEANING

  • This service is for individuals or families going through a difficult season who may not be able to afford cleaning services.

  • Yes. The cleaning itself is free. A $10 non-refundable environmental fee is required to schedule.

  • Requests are reviewed with care and prioritized based on need and availability.

🎁 GIFT A CLEANING

  • It’s a way to support someone in need by contributing toward their cleaning service.

  • Yes, or you can allow it to go toward someone with the greatest need.

  • No. Valley to Peace Cleaning LLC is a for-profit business.